Retailer Updates & FAQs: COVID-19


Retailer Updates/Mises-à-jour des détaillants

All Updates/Toutes les mises-à-jour

Bass Pro Shops: Special Hours & Curbside Pick-up

Best Buy Mon Mar 23

Blue Sky Supermarket

Bulk Barn Customer Care Program

Bulk Barn

Canadian Tire Mon April 6

Canadian Tire Corporation Thurs Mar 19
*This includes Mark’s/L’ Équipeur, SportChek, Atmosphere, Party City, Pro Hockey Life, National Sports and PartSource.

Canadian Tire Mon Mar 16

Choices Market

Commisso’s Fresh Foods

Coppas

Costco Updates Wed April 1

Coscto Wed Mar 18 

EB Games Stores Closing

EB Games Fri Mar 20

Euromarché

Fairway Market

Familiprix Thurs Mar 19

FarmBoy Mon Mar 16

Ferraro Foods

Foodland Wed Mar 25

Foodland Fri Mar 20

Foodland Mon Mar 16

FreshCo Wed Mar 11

Garden Foods

Giant Tiger / Tigre Géant Sun May 3

Giant Tiger / Tigre Géant: #ThankYou Sun April 12

Giant Tiger / Tigre Géant Fri Mar 27

Giant Tiger Increases Wages and Implements Further Measures Sun Mar 22

H Mart

Hart Stores

Highland Farms

Home Hardware Mon April 6

Home Hardware Essential Service Announcement Tues Mar 24

Home Hardware

The Home Depot Fri April 3

The Home Depot

IGA

IKEA Wed Mar 18

Kent Fri Mar 20

Laferté

Loblaw Companies Limited: Priority Access for Healthcare Workers Mon April 20

Loblaw Companies Limited: What to expect in stores Thurs April 9

Loblaw Companies Limited: Updates from Galen Westin Sat April 4

Loblaw Companies Limited: Ways we can all help each other Fri Mar 27

Loblaw Companies Limited: Increased Wages Sat Mar 21

Loblaw Companies Limited Sat Mar 21

Loblaw Companies Limited Thurs Mar 19

A message from Galen Weston Thurs Mar 19

Loblaw Companies Limited Mon Mar 16

Full list of their stores here/Liste complète de leurs magasins

Loblaws Thurs Mar 19

Loblaws Mon Mar 16

Lococo’s

Longo’s Mon May 4

Longo’s Thurs Mar 26

Longo’s Mon Mar 16

Marche Ami

The Market Stores

Maxi

Metro 

M&M Food Market Pick-up Service Sat Mar 28

M&M Food Market Thurs Mar 19

National Sports

No Frills Sat Mar 14

PA Nature

PAT Mart

PartSource Thurs Mar 19

PetSmart Wed Mar 11

Pommesalade

Real Canadian Superstore

Rexall Fri Mar 13 

RONA Curbside Pick-Up and Delivery Only Fri April 3

RONA Lowe’s Canada Fri Mar 20

Rossy

Safeway 

SAIL Sun Mar 30

Silverstein’s Produce

Sobeys: Important updates about our Pharmacy services Fri May 1

Sobeys: The Strength of a Community Sun April 26

Sobeys: A Salute to our Supplier Partners Thurs April 9

Sobeys Sat April 4

Sobeys Sat Mar 28

Sobeys Fri Mar 27

Sobeys Wed Mar 25

Sobeys Community Action Fund Mon Mar 23

Sobeys Launches Hero Pay Program for Employees Sun Mar 22

Sobeys Fri Mar 20

Sobeys Senior Shopping Hour Tues Mar 17

Sobeys Mon Mar 16 

The Source Store Closures

Supermarché PA

Sports Excellence Mon Mar 16

Staples/Bureau en gros

Stong’s Market

T&T Supermarket

Tru Value Foods

United Seafood Packers

Vince’s Market

Walmart Update: New services for our customers Fri May 1

Walmart Canada Update Tues April 7

Walmart Canada Associate Appreciation Tues Mar 24

Walmart Canada Updated Store Hours Beginning Mar 23

Zehrs 



Frequently Asked Questions


Are grocery stores running out of food? 

A message from Ministry of Agriculture, Food and Rural Affairs: 

“The health and well-being of the people of Ontario is our government’s number one priority. Ontarians can be confident that our food supply is robust and that our distribution system will continue to operate and remain responsive to the needs of Ontarians. Rest assured, we have plenty of food that will continue to reach grocery stores on a regular basis.

Our food supply chain is one of the strongest in the world and our government remains committed to ensuring Ontarians can access healthy and nutritious Ontario-produced foods.

Please practice normal grocery buying habits and rest assured that our grocery production and supply chain will continue to provide Ontarians with the food we enjoy each and every day.” – Minister Elliott and Minister Hardeman, Mar 14 2020

A message from Loblaws Companies:

“First and foremost. Do not worry. We are not running out of food or essential supplies. Our supply chain and store teams are responding to the spikes in volume and quickly getting the most important items back on the shelf. Volumes are already normalizing somewhat, and we are catching up. There are a few items, like hand sanitizer, that may take longer to get back, but otherwise we are in good shape.

Another concern you may have is that your supermarket or drugstore could raise prices on the items you and your family need most. Do not worry. This will not happen at our stores. We will not raise a single price on any item to take advantage of COVID-19. ” – Galen Westin, Loblaws Companies Limited, Mar 16 2020

A message from Sobeys Inc.

“I have great confidence in the incredibly robust grocery and food supply chain in Canada. We are working hard to keep our shelves stocked in the face of unprecedented demand for products.” – Michael Medline,  President & CEO, Sobeys Inc., Mar 16 2020

A message from Giant Tiger:

“We understand how frustrating it is when you go into a store and see empty shelves. Behind the scenes we are in constant communication with our vendor partners securing extra product wherever possible to meet your needs.  We have a fantastic team who are working around the clock behind the scenes to source, sort, deliver and restock these products on our stores’ shelves in an effort to help you and your family through this challenging time.” – Paul Wood, President & COO,  Giant Tiger Stores Limited, Mar 16 2020

A message from Walmart Canada: 

“Our stores will remain open. We’re working with all levels of government to ensure grocers and pharmacies will be there for Canadian families. We’ll dedicate the opening hour of stores exclusively for seniors, the disabled and those with vulnerable health conditions. There’s plenty of food and supplies. Our teams are working around the clock to replenish our shelves to deal with demand. To manage supply, some stores are limiting quantities per customer to ensure there are more products available for more customers. Pickup and delivery demand is high. To help Canadians self-isolate, we’ve made changes to Walmart.ca to allow grocery home deliveries to be left at their door. Walmart Canada is hiring. We want to immediately hire 10,000 more Associates in our stores and distribution centres. There’s a lot of work and we need you! Please visit http://careers.walmart.ca/. Last but not least – we will continue to deliver everyday low prices to our customers.” – Horacio Barbeito, President and CEO, Walmart Canada, Mar 21 2020

A message from M&M Food Market: 

“During this extraordinary situation, M&M Food Market is taking steps to ensure continued access to high-quality frozen meals. We are committed to providing a steady supply of the products our customers want and need, but we cannot currently guarantee availability of every product at our stores, including online.” – Andy O’Brien, CEO, M&M Food Market, Mar 19 2020


Are grocery stores and pharmacies still open? 

A message from Sobeys Inc.

“We view our stores as an essential service. We are working around the clock to serve you. In the 113-year history of our parent company, we’ve never seen so many customers visit our stores. That makes sense. Canadians have never faced anything like the Coronavirus outbreak before. And the first thing anyone thinks about in uncertain times is keeping their loved ones safe. I have great confidence in the incredibly robust grocery and food supply chain in Canada. We are working hard to keep our shelves stocked in the face of unprecedented demand for products.” – Michael Medline President & CEO, Sobeys Inc., Mar 16 2020

A message from Rexall: 

“As the world navigates through the evolving dynamics related to COVID-19, I wanted to personally write and share Rexall’s efforts to prioritize two things: the health and well-being of our customers; and, the health and safety of our employees who play a critical role supporting allied health professionals, local health officials and government partners as we collectively work to contain the virus.

We have taken the following actions to ensure Rexall is playing our part in helping to promote healthy seasonal habits, and to support the health and well-being of our customers, our employees and our communities. We are committed to making sure we can continue to serve you in the safest way possible.” – Nicolas Caprio, COO & GM, Rexall, Mar 13 2020


Should I go to the store?

  1. It is recognized that you and your family will need essential items. However, during this time, we recommend using reebee as a planning tool in order to reduce the number of trips you need to make to the store. Determine exactly what you need before you leave the house, and organize those items using your in-app shopping list. If you are using your phone in public, it is very important to clean your mobile device upon returning home. Use these tips as a guide. It is also a safe practice to clean your mobile device frequently no matter where you have been. If you go to the store, remember to practice social distancing at all times. It is also recommended (and in some stores – mandatory) to pay using debit or credit to reduce contact with associates. Find additional safety guidelines from Canadian retailers below.

  2. Health Canada recommends stocking up on certain items such as a supply of essential medications, home supplies and extra non-perishable food but to not panic buy. See their guidelines below under “What Should I Be Buying?”.

  3. Consider online shopping. Many of reebee’s retail partners have online stores that you can utilize during this time. Explore each store’s delivery options and use a third-party delivery service if needed. Please also be mindful of the health and safety of delivery people by following public health’s guidelinesdeliveries should be left on your doorstep and at least a two metre distance should be maintained between people.

  4. Consider Health Canada’s guidelines before going out for essential items and remember to practice social distancing at all times while in stores. You can use Health Canada’s PAGE as a resource for information on COVID-19 including timely updates, prevention and risks, how to be prepared, and more.

  5. Many stores are adding dedicated shopping hours for those who are immune sensitive before their locations open to the public. This special hour includes increased sanitation and is only open to those more vulnerable to COVID-19. Find more information below on this under “What stores are offering special shopping hours for the immune sensitive?”. We also encourage you to connect with your local store’s website or social channels to see what shopping options they are providing as programs may change region to region.

  6. Many Canadian retailers have taken important steps in keeping both their employees and customers safe. Learn what some essential stores have done in our latest blog.

What should I be buying? 

Recommendations from Health Canada:

Stock Up But Avoid Panic Buying

At this time, it makes sense to fill your cupboards with non-perishable food items, so that you do not need to go shopping if you become sick.

It is easier on the supply chain if people gradually build up their household supply instead of making large-scale purchases all at once. To do this, you can add a few extra items to your grocery cart every time you shop. Good options are easy-to-prepare foods like:

It is also a good idea to have extra stores of:

If you or a member of your family become ill with COVID-19, there are precautions that should be taken in the home. Your health care provider will advise you if hospital care is more appropriate. Refer to the guidance for health professionals when caring for someone with COVID-19 in a hospital setting.

To prepare for this potential situation, you should have on hand:

What stores are offering special shopping hours for the immune sensitive?

Health Canada is encouraging everyone, but especially those who are at higher risk, to stay home. That being said, many retailers do recognize that Canadians will need to get essential items and want to make that easier for vulnerable groups. Below, we are curating any information we have regarding special shopping hours for the immune sensitive – special hours of operation at retail locations dedicated to shoppers who are more vulnerable to COVID-19 or those who require extra attention. This may include seniors, those with disabilities and others who are immunocompromised. The intention is to provide a calm and extra clean environment for shoppers getting essential items. 

*Connect with your local stores for specific information as hours and details will change region to region. We hope to provide you with at least some general information on what is being offered here:

Sobeys Senior Shopping Hour

  • Read their full statement here.
  • First hour of operation at many of their stores
  • Beginning Friday, March 20 

Loblaws Companies Limited Dedicated Hours

“We are prepared for this, and to support those most in need, some of our stores will offer dedicated hours for seniors and people living with disabilities to come in before the crowds.” Galen Westin, Loblaws Companies Limited, Mar 16 2020

Loblaws Companies includes Zehrs, Loblaws, No Frills, Real Canadian Superstore, Shoppers Drugmart, Fortinos, Valumart, Freshmart, Provigo, and more. See a full list of Loblaws stores here

*Please consult with your local store via phone, website or through their social media channels before visiting as dedicated hours may be different across Canada.

Walmart Canada

Dedicating the opening hour of stores exclusively for seniors, the disabled and those with vulnerable health conditions. Find your local store hours here.

Ferraro Foods

Details on special hours for immune sensitive shoppers here.

  • Shopping hours for elderly and immune sensitive only: Trail and Rossland 7am-8am
  • All customers: 8am-6pm

Highland Farms

“We continue to encourage our customers to support our senior’s hour and those at risk (the first hour of operations) to shop with less traffic and increased confidence.” – Highland Farms
More info here.

Supermarché PA

“Our stores will be opening from 7:00 to 8:00am to prioritize our customers aged 60 years and over.” – Supermarché PA
More info here.

Lococos

“Going forward we will be offering a dedicated time for seniors on Tuesdays and Wednesdays between 8-9:30am. We ask that all other customers respect these measures being taken to protect those most vulnerable.” – Lococo’s Fruits and Vegetables
More info here.

Garden Foods

“We feel that our elderly (65+) and those with compromised immune systems are most at risk therefore we have offered them the service of doing their shopping for them. There are restrictions: we need 72 hours to process the order, orders cannot exceed over $50.00, you may fill out the order form directly on our website or call 905-857-1227.”
More info here.

Other Updates from Canadian Grocer:

In Toronto, Pusateri’s is opening an hour earlier (at 7 a.m.) at four locations to serve elderly shoppers and those at higher risk of infection.

Georgia Main Food Group, which owns and operates IGA and Fresh St. Market in B.C., has implemented seniors-only shopping on Wednesdays and Fridays between 7 a.m. and 8 a.m. at all stores

Western grocer Save-On-Foods is opening its 178 stores from 7 a.m. to 8 a.m. for seniors and people with disabilities. It also limiting its general hours of operation from 8 a.m. to 8 p.m., giving teams additional time to clean and sanitize and restock shelves.


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