Retailer Updates & FAQs: COVID-19


Retailer Updates/Mises-à-jour des détaillants

Latest/Dernièrement

Giant Tiger / Tigre Géant Fri Mar 27

Loblaw Companies Limited: Ways we can all help each other Fri Mar 27

Longo’s Thurs Mar 26

M&M Food Market Pick-up Service Sat Mar 28

Sobeys Sat Mar 28

Sobeys Fri Mar 27

All Updates/Toutes les mises-à-jour

Best Buy Mon Mar 23

Blue Sky Supermarket

Bulk Barn Customer Care Program

Bulk Barn

Canadian Tire Corporation Thurs Mar 19
*This includes Mark’s/L’ Équipeur, SportChek, Atmosphere, Party City, Pro Hockey Life, National Sports and PartSource.

Canadian Tire Mon Mar 16

Choices Market

Commisso’s Fresh Foods

Coppas

Coscto Wed Mar 18 

EB Games Stores Closing

EB Games Fri Mar 20

Fairway Market

Familiprix Thurs Mar 19

FarmBoy Mon Mar 16

Ferraro Foods

Foodland Wed Mar 25

Foodland Fri Mar 20

Foodland Mon Mar 16

FreshCo Wed Mar 11

Garden Foods

Giant Tiger / Tigre Géant Fri Mar 27

Giant Tiger Increases Wages and Implements Further Measures Sun Mar 22

H Mart

Hart Stores

Highland Farms

Home Hardware Essential Service Announcement Tues Mar 24

Home Hardware

The Home Depot

IGA

IKEA Wed Mar 18

Kent Fri Mar 20

Laferté

Loblaw Companies Limited: Ways we can all help each other Fri Mar 27

Loblaw Companies Limited: Increased Wages Sat Mar 21

Loblaw Companies Limited Sat Mar 21

Loblaw Companies Limited Thurs Mar 19

A message from Galen Weston Thurs Mar 19

Loblaw Companies Limited Mon Mar 16

Full list of their stores here/Liste complète de leurs magasins

Loblaws Thurs Mar 19

Loblaws Mon Mar 16

Lococo’s

Longo’s Thurs Mar 26

Longo’s Mon Mar 16

Marche Ami

The Market Stores

Maxi

Metro 

M&M Food Market Pick-up Service Sat Mar 28

M&M Food Market Thurs Mar 19

National Sports

No Frills Sat Mar 14

PA Nature

PAT Mart

PartSource Thurs Mar 19

PetSmart Wed Mar 11

Pommesalade

Real Canadian Superstore

Rexall Fri Mar 13 

RONA Lowe’s Canada Fri Mar 20

Rossy

Safeway 

Silverstein’s Produce

Sobeys Sat Mar 28

Sobeys Fri Mar 27

Sobeys Wed Mar 25

Sobeys Community Action Fund Mon Mar 23

Sobeys Launches Hero Pay Program for Employees Sun Mar 22

Sobeys Fri Mar 20

Sobeys Senior Shopping Hour Tues Mar 17

Sobeys Mon Mar 16 

The Source Store Closures

Supermarché PA

Sports Excellence Mon Mar 16

Staples/Bureau en gros

T&T Supermarket

Tru Value Foods

United Seafood Packers

Vince’s Market

Walmart Canada Associate Appreciation Tues Mar 24

Walmart Canada Updated Store Hours Beginning Mar 23

Zehrs 



Frequently Asked Questions


Are grocery stores running out of food? 

A message from Ministry of Agriculture, Food and Rural Affairs: 

“The health and well-being of the people of Ontario is our government’s number one priority. Ontarians can be confident that our food supply is robust and that our distribution system will continue to operate and remain responsive to the needs of Ontarians. Rest assured, we have plenty of food that will continue to reach grocery stores on a regular basis.

Our food supply chain is one of the strongest in the world and our government remains committed to ensuring Ontarians can access healthy and nutritious Ontario-produced foods.

Please practice normal grocery buying habits and rest assured that our grocery production and supply chain will continue to provide Ontarians with the food we enjoy each and every day.” – Minister Elliott and Minister Hardeman, Mar 14 2020

A message from Loblaws Companies:

“First and foremost. Do not worry. We are not running out of food or essential supplies. Our supply chain and store teams are responding to the spikes in volume and quickly getting the most important items back on the shelf. Volumes are already normalizing somewhat, and we are catching up. There are a few items, like hand sanitizer, that may take longer to get back, but otherwise we are in good shape.

Another concern you may have is that your supermarket or drugstore could raise prices on the items you and your family need most. Do not worry. This will not happen at our stores. We will not raise a single price on any item to take advantage of COVID-19. ” – Galen Westin, Loblaws Companies Limited, Mar 16 2020

A message from Sobeys Inc.

“I have great confidence in the incredibly robust grocery and food supply chain in Canada. We are working hard to keep our shelves stocked in the face of unprecedented demand for products.” – Michael Medline,  President & CEO, Sobeys Inc., Mar 16 2020

A message from Giant Tiger:

“We understand how frustrating it is when you go into a store and see empty shelves. Behind the scenes we are in constant communication with our vendor partners securing extra product wherever possible to meet your needs.  We have a fantastic team who are working around the clock behind the scenes to source, sort, deliver and restock these products on our stores’ shelves in an effort to help you and your family through this challenging time.” – Paul Wood, President & COO,  Giant Tiger Stores Limited, Mar 16 2020

A message from Walmart Canada: 

“Our stores will remain open. We’re working with all levels of government to ensure grocers and pharmacies will be there for Canadian families. We’ll dedicate the opening hour of stores exclusively for seniors, the disabled and those with vulnerable health conditions. There’s plenty of food and supplies. Our teams are working around the clock to replenish our shelves to deal with demand. To manage supply, some stores are limiting quantities per customer to ensure there are more products available for more customers. Pickup and delivery demand is high. To help Canadians self-isolate, we’ve made changes to Walmart.ca to allow grocery home deliveries to be left at their door. Walmart Canada is hiring. We want to immediately hire 10,000 more Associates in our stores and distribution centres. There’s a lot of work and we need you! Please visit http://careers.walmart.ca/. Last but not least – we will continue to deliver everyday low prices to our customers.” – Horacio Barbeito, President and CEO, Walmart Canada, Mar 21 2020

A message from M&M Food Market: 

“During this extraordinary situation, M&M Food Market is taking steps to ensure continued access to high-quality frozen meals. We are committed to providing a steady supply of the products our customers want and need, but we cannot currently guarantee availability of every product at our stores, including online.” – Andy O’Brien, CEO, M&M Food Market, Mar 19 2020

A message from The Home Depot Canada: 

“If you’ve been in our stores recently, you know that we’re seeing increased demand for certain items like masks, hand sanitizers and cleaning supplies. Understandably, manufactures have prioritized some of these items for health care providers. That’s why you may see purchase limits on some items. But, know that we are working around the clock to replenish what we can as quickly as possible.” Mar 18 2020


Are grocery stores and pharmacies still open? 

A message from Sobeys Inc.

“We view our stores as an essential service. We are working around the clock to serve you. In the 113-year history of our parent company, we’ve never seen so many customers visit our stores. That makes sense. Canadians have never faced anything like the Coronavirus outbreak before. And the first thing anyone thinks about in uncertain times is keeping their loved ones safe. I have great confidence in the incredibly robust grocery and food supply chain in Canada. We are working hard to keep our shelves stocked in the face of unprecedented demand for products.” – Michael Medline President & CEO, Sobeys Inc., Mar 16 2020

A message from Rexall: 

“As the world navigates through the evolving dynamics related to COVID-19, I wanted to personally write and share Rexall’s efforts to prioritize two things: the health and well-being of our customers; and, the health and safety of our employees who play a critical role supporting allied health professionals, local health officials and government partners as we collectively work to contain the virus.

We have taken the following actions to ensure Rexall is playing our part in helping to promote healthy seasonal habits, and to support the health and well-being of our customers, our employees and our communities. We are committed to making sure we can continue to serve you in the safest way possible.” – Nicolas Caprio, COO & GM, Rexall, Mar 13 2020

A message from Longo’s:

“As of March 17, 2020, we are temporarily adjusting our store hours in order to provide our Team more time to sanitize, restock stores and rest.

Temporary Store Hours:

Longo’s Stores Open 8am-8pm

Longo’s Market Stores PATH locations Open 7am-5pm

We appreciate your understanding.”

Mar 16 2020


Should I go to the store?

  1. It is recognized that you and your family will need essential items. However, during this time, we recommend using reebee as a planning tool in order to reduce the number of trips you need to make to the store. Determine exactly what you need before you leave the house, and organize those items using your in-app shopping list. If you are using your phone in public, it is very important to clean your mobile device upon returning home. Use these tips as a guide. It is also a safe practice to clean your mobile device frequently no matter where you have been. If you go to the store, remember to practice social distancing at all times. It is also recommended (and in some stores – mandatory) to pay using debit or credit to reduce contact with associates. Find additional safety guidelines from Canadian retailers below.

  2. Health Canada recommends stocking up on certain items such as a supply of essential medications, home supplies and extra non-perishable food but to not panic buy. See their guidelines below under “What Should I Be Buying?”.

  3. Consider online shopping. Many of reebee’s retail partners have online stores that you can utilize during this time. Explore each store’s delivery options and use a third-party delivery service if needed. Please also be mindful of the health and safety of delivery people by following public health’s guidelinesdeliveries should be left on your doorstep and at least a two metre distance should be maintained between people.

  4. On THIS PAGE we have provided some of the highlights from Health Canada that may help you navigate safety and hygiene during this time. Consider these guidelines before going out for essential items and remember to practice social distancing at all times while in stores. You can also use Health Canada’s PAGE as a resource for information on COVID-19 including timely updates, prevention and risks, how to be prepared, and more.

  5. Many stores are adding dedicated shopping hours for those who are immune sensitive before their locations open to the public. This special hour includes increased sanitation and is only open to those more vulnerable to COVID-19. Find more information below on this under “What stores are offering special shopping hours for the immune sensitive?”. We also encourage you to connect with your local store’s website or social channels to see what shopping options they are providing as programs may change region to region.

  6. Many Canadian retailers are taking critical steps in the sanitization of their stores and putting measures in place to protect their employees:

A message from Loblaws Companies:

“Earlier this week I told you about how we’ve introduced safeguards that ensure our colleagues won’t lose pay if they are ill or in self-quarantine due to COVID-19. Today, we are introducing a number of additional measures to help keep them healthy and safe.

Starting now, we are reducing store hours to allow our colleagues time for extra sanitization and a bit of rest. Supermarkets will open from 7am-8pm, with the first hour dedicated to seniors and those with disabilities. We will also reduce hours at Shoppers Drug Mart based on the needs of each community – please check online for the revised opening hours for your store.

Over the next few days we will begin limiting the number of customers allowed in our busiest stores at the same time. This will make it much easier for you and our colleagues to practice social distancing. When the aisles are jam-packed, giving people the appropriate amount of space is just too difficult. For those stores, the specific capacity will be determined based on their size. And, wherever possible, we will only open every other checkout lane, also to encourage social distancing. In short, more space for everyone.” – Galen Westin, Loblaws Companies Limited, Mar 19 2020

Other steps being taken by Loblaws Companies Limited:

  • Reducing the risk for colleagues handling product by eliminating loose or bulk items in certain supermarkets, and we will move some service departments, such as seafood, to exclusively pre-packed products in several of our banners. 
  • Stopped all food sampling
  • Removed beauty testers in Shoppers Drug Mart, and suspended cosmetic services like makeovers and skincare consultations. 
  • Encouraging you to use debit or credit as much as possible – less touching the better
  • Temporarily waiving the $0.05 plastic bag fee to discourage the use of reusable bags, and ask those of you who do bring them to bag your own items.

A message from Sobeys Inc.:

“We tested plexiglass cashier shields as yet another safeguard to protect our teammates and customers from this terrible coronavirus. We’ve looked across the world at best practices and these shields stand out as a strong safety precaution. Last night, we began to install the shields in stores and will work around the clock to get them into our stores. They will not be in every store immediately, but we’ll install them as quickly as we can.” – Michael Medline President & CEO, Sobeys Inc., Mar 20 2020

In addition, Sobeys Inc. has added the following:

  • Redeployed additional teammates throughout our stores to step up regular cleaning and sanitation in high-touch and high-traffic areas such as grocery carts, door handles and pin pads.
  • Senior Shopping Hour for the first hour of the day at our stores, providing the most vulnerable among us with a dedicated time to shop for goods.
  • stopped selling all bulk baked goods and bulk foods in self-serve areas.
  • Hot meals and salad bar items are available, but we have closed self-serve areas that are not staffed by a teammate.
  • Cancelled all product demos, sampling and events in our community rooms.
  • All teammates who feel sick are staying home, and we have implemented the procedures recommended by health authorities for those who have travelled or have been exposed to others who have travelled.

A message from Coscto: 

“As many of you have noticed, we’ve experienced a surge of business during this time. As a result, we’ve taken steps to control the number of members in our warehouses and asked that members and employees practice social distancing. We’ve also reduced some services. We’ve increased our protocols in sanitizing surfaces, including shopping cart handles, merchandise shelves, front-end belts and registers.” – Craig Jelinek, President and CEO, Costco Wholesale, Mar 18 2020

A message from Walmart Canada: 

“We have increased cleaning in the store, and have Associates dedicated to cleaning key areas throughout the day.” – Haio Barbeito, President and CEO, Walmart Canada 

A message from Metro: 

“We are increasing the frequency of cleaning and disinfection of our grocery stores and pharmacies, including our equipment, the most frequented areas of our stores, etc. We are also increasing sanitization measures throughout our supply chain to ensure that the products that arrive in our stores and pharmacies are as safe as possible. We are asking our employees who are not feeling well to stay home and take all necessary precautions. We are also asking our employees to adhere to strict hygiene practices. We have removed all testers from the beauty and perfume sections and suspended the use of testers in the cosmetic department of our pharmacies. In addition to implementing these preventive measures, we are making every effort to continue to serve you well and meet your needs.” – Metro

A message from Giant Tiger:

“Our franchise partners and store associates are working hard to keep our stores open and create a safe shopping experience for you.  This includes increasing the amount of daily sanitization effort for high-touch areas in addition to following the specific protocols and best practices from health authorities, including staying home if they are feeling ill. “ – Paul Wood, President & COO,  Giant Tiger Stores Limited 


What should I be buying? 

Recommendations from Health Canada:

Stock Up But Avoid Panic Buying

At this time, it makes sense to fill your cupboards with non-perishable food items, so that you do not need to go shopping if you become sick.

It is easier on the supply chain if people gradually build up their household supply instead of making large-scale purchases all at once. To do this, you can add a few extra items to your grocery cart every time you shop. Good options are easy-to-prepare foods like:

It is also a good idea to have extra stores of:

If you or a member of your family become ill with COVID-19, there are precautions that should be taken in the home. Your health care provider will advise you if hospital care is more appropriate. Refer to the guidance for health professionals when caring for someone with COVID-19 in a hospital setting.

To prepare for this potential situation, you should have on hand:

What stores are offering special shopping hours for the immune sensitive?

Health Canada is encouraging everyone, but especially those who are at risk, to stay home. That being said, many retailers do recognize that Canadians will need to get essential items and want to make that easier for vulnerable groups. Below, we are curating any information we have regarding special shopping hours for the immune sensitive – special hours of operation at retail locations dedicated to shoppers who are more vulnerable to COVID-19 or those who require extra attention. This may include seniors, those with disabilities and others who are immunocompromised. The intention is to provide a calm and extra clean environment for shoppers getting essential items. 

*Connect with your local stores for specific information as hours and details will change region to region. We hope to provide you with at least some general information on what is being offered here:

Sobeys Senior Shopping Hour

  • Read their full statement here.
  • First hour of operation at many of their stores
  • Beginning Friday, March 20 

Loblaws Companies Limited Dedicated Hours

“We are prepared for this, and to support those most in need, some of our stores will offer dedicated hours for seniors and people living with disabilities to come in before the crowds.” Galen Westin, Loblaws Companies Limited, Mar 16 2020

Loblaws Companies includes Zehrs, Loblaws, No Frills, Real Canadian Superstore, Shoppers Drugmart, Fortinos, Valumart, Freshmart, Provigo, and more. See a full list of Loblaws stores here

*Please consult with your local store via phone, website or through their social media channels before visiting as dedicated hours may be different across Canada.

Walmart Canada

Dedicating the opening hour of stores exclusively for seniors, the disabled and those with vulnerable health conditions. Find your local store hours here.

Ferraro Foods

Details on special hours for immune sensitive shoppers here.

  • Shopping hours for elderly and immune sensitive only: Trail and Rossland 7am-8am
  • All customers: 8am-6pm

Highland Farms

“We continue to encourage our customers to support our senior’s hour and those at risk (the first hour of operations) to shop with less traffic and increased confidence.” – Highland Farms
More info here.

Supermarché PA

“Our stores will be opening from 7:00 to 8:00am to prioritize our customers aged 60 years and over.” – Supermarché PA
More info here.

Lococos

“Going forward we will be offering a dedicated time for seniors on Tuesdays and Wednesdays between 8-9:30am. We ask that all other customers respect these measures being taken to protect those most vulnerable.” – Lococo’s Fruits and Vegetables
More info here.

Garden Foods

“We feel that our elderly (65+) and those with compromised immune systems are most at risk therefore we have offered them the service of doing their shopping for them. There are restrictions: we need 72 hours to process the order, orders cannot exceed over $50.00, you may fill out the order form directly on our website or call 905-857-1227.”
More info here.

Other Updates from Canadian Grocer:

In Toronto, Pusateri’s is opening an hour earlier (at 7 a.m.) at four locations to serve elderly shoppers and those at higher risk of infection.

Georgia Main Food Group, which owns and operates IGA and Fresh St. Market in B.C., has implemented seniors-only shopping on Wednesdays and Fridays between 7 a.m. and 8 a.m. at all stores

Western grocer Save-On-Foods is opening its 178 stores from 7 a.m. to 8 a.m. for seniors and people with disabilities. It also limiting its general hours of operation from 8 a.m. to 8 p.m., giving teams additional time to clean and sanitize and restock shelves.


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